TrueCost
Customer information

Delivery policy

The TrueCost app downloads free. Your payment is for activation, so there is nothing to ship and no separate access to wait for.

In short: Download TrueCost free, choose Buy now in the app, pay with Paystack in your browser, then go back to the app. Once payment is verified, it activates automatically on that device. If payment is taken but activation does not complete, contact us with your transaction reference.

1. How delivery works

  1. Download. Get the TrueCost installer.
  2. Hit Buy now in the app. Connect to the internet once, open TrueCost and choose Buy now. A phone hotspot is enough.
  3. Pay with Paystack in your browser. Buy now opens a secure Paystack page in your browser.
  4. Go back to my app. After payment, use the Go back to my app button on the confirmation page. Once payment is verified, the licence activates automatically on that device.

2. When activation takes place

Activation begins after the payment provider confirms the transaction and Preneor verifies it. A checkout redirect or a debit alert alone does not confirm that an order has been received successfully.

3. Timing

We aim for activation to complete promptly after verification. It may take longer if payment confirmation is delayed, a transaction needs review, the device is offline, or a technical interruption occurs.

4. Before you pay

A licence cannot be moved to another device once it is activated, so install TrueCost, choose Buy now and complete the Paystack payment on the computer you intend to keep using. Open the confirmation page on that same computer. Check the product’s stated system requirements first. Supported operating systems, licence duration and included libraries must be stated on the relevant product or checkout page before payment.

5. One device per licence

One licence works on one device only. It is tied to the computer you activate it on and cannot be changed or moved to another device.

6. If your computer is stolen or becomes unusable

The one-device rule still applies. If the computer on which your licence was activated is stolen or becomes unusable, contact Preneor support via WhatsApp using the support number published in the footer or on the Contact section, and follow the support link provided there. Contacting support does not guarantee a licence transfer or an automatic replacement.

7. If activation doesn’t complete

If your account is debited but the app does not activate, contact support with the transaction reference and approximate payment time. Do not send your card PIN, password, one-time password or full card details. We will check the payment status, help complete activation, and investigate confirmed duplicate charges.

8. Contact

For help, use the support details in the footer or visit our Contact section.

Last updated: 19 October 2026